http://www.emilsit.net/blog/archives/choosing-online-services/ Fri, 13 Aug 2010 22:58:01 +0000 http://wordpress.org/?v=2.9.2 hourly 1 http://www.emilsit.net/blog/archives/choosing-online-services/comment-page-1/#comment-14395 Emil Sit » Observations on SunGrid Customer Care Tue, 11 Sep 2007 15:22:19 +0000 http://www.emilsit.net/blog/archives/choosing-online-services/#comment-14395 <p>[...] It turns out that Sun was consolidating some data centers, which I deduced from some SSL error messages delivered by their login front-end over the week-end. This is not something you decide to do three days before the event. (Is it?) Send out a notice in August! And deploy one of those fancy Blackbox machines somewhere and run with reduced capacity for a few days. A more “Web 2.0″ company would even tell you what they’re doing up front (maybe after a bit of prodding)—and it is much appreciated by customers. The openness of a company about these details is very important in choosing any online service. [...]</p> [...] It turns out that Sun was consolidating some data centers, which I deduced from some SSL error messages delivered by their login front-end over the week-end. This is not something you decide to do three days before the event. (Is it?) Send out a notice in August! And deploy one of those fancy Blackbox machines somewhere and run with reduced capacity for a few days. A more “Web 2.0″ company would even tell you what they’re doing up front (maybe after a bit of prodding)—and it is much appreciated by customers. The openness of a company about these details is very important in choosing any online service. [...]

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