Comments on: Boycott Performance Bike

By: James Piani

James Piani — Fri, 26 Mar 2010 18:46:16 +0000

Recently I received an advertisement from Performance Bicycle advertising Bike Blast Deals. The advertisement had two (plastic) ride cards inside offering 10% off on bikes and 15% off on any item.

I asked my spouse to order Speedplay titanium Frog peddles (249.99/pair) for my anniversary present and getting 15% off the price. My spouse ordered the Speedplay peddles on line and the Performance website would not accept the code Ride15 on the back of the card. My spouse called Performance and they told her to call the next day about the coupon. My spouse called Performance and was told that Speedplay doesn’t offer coupons. Well the coupon is Performance’s not Speedplays and it says 15% OFF ANY ITEM. And it only excludes bikes. I believe this is false advertisement.

I called and had mine and my spouses name removed from Performances mailing list. My spouse and I no longer wish to receive any mailings from Performance.

By: Dave

Dave — Wed, 10 Feb 2010 17:08:52 +0000

What’s the point of using Performance Live Chat when they can’t answer your questions. I was told to call the 1800 number. I called the 1800 and the lady on the phone “Gina” was pretty rude. I asked to talk to a supervisor to discuss an order, but was refused. I was told the supervisor didn’t want to speak to me. It looks like customer service is not on Performance high priority list. I have been a loyal Performance customer even before I joined the Team Performance membership. This is a blow to my confidence on spending another cent from this company. It makes me appreciate more on being an REI member.

By: gt

gt — Mon, 16 Nov 2009 06:26:27 +0000

i just quit performance bike after a two and a half year stint with them. i can tell you that anything negative you may have heard is probably and undoubtably true. i was a store manager with this “company” for too long. i should have trusted my gut when i met the district manager the first time-he doesn’t even ride a bike. this guy is the definitive douchebag. i know the atlanta/east-coast dm and the portland/northwest dm, believe me, they don’t come close to the stench of this turd. the dm’s are what suck the life out of the few good souls that actually care about the job they do. and the service they provide the customers. i agree, the part timers can leave a little to be desired. it’s usually because the good ones are turned off by the inane sales tactics preached by the glorified used car salesmen dm’s.

By: Steve Hendricks

Steve Hendricks — Mon, 03 Aug 2009 00:37:10 +0000

WOW! I would like to say that I’ve spent thousands of dollars with performance over the past 15 years, but after seeing that particular comment from Gary Snook at the top, and reading other horror stories, I won’t spend another dime

By: Rockvillain

Rockvillain — Tue, 28 Jul 2009 17:11:44 +0000

I agree with Wheelinanddeelin. The manager at performancebike in Rockville, MD is a DUCHE!!! I learned that his name is “AJ”, and I filed a complaint with the company. He has zero customer service skills and should be fired. I stopped going to that store because of how rude that guy is. Performnace has lost my business because of that guy and so far this year, that tallies to over $2k.

By: Derek

Derek — Tue, 07 Jul 2009 04:37:23 +0000

I don't know what performance bike shops you guys go to but the one near me is phenomenal. Great service, great prices. The employees are knowledgeable and honest, and do tons of stuff for free. Every time I go in, I end up loving the sport more and more. My impression of performance has been astounding when compared to local shops. The local shops are nice and it can feel good to support a small business, but I never end up getting the price I want. I can't drop $80 on a tire which I can get at performance for $40. Not only that, but local shops around me have been known to do pointless stuff when repairing bikes (kind of like car mechanics). Usually I do my own work on my bike but I know what needs done, and if I don't trust myself to do it then i pass it onto a mechanic.

Point is, don't assume all performance branches are the same. Go to your local one, and see how it is, as it seems that they are all different.

By: Frank

Frank — Mon, 15 Jun 2009 17:18:06 +0000

Performance and Nashbar have been plagued with customer service issues apparently. I ordered from them once, never got an order confirmation nor a way to track the package. They charged the card and I got my order in the approximate time that it took to ship. The product was great and at a decent price but the fact that the only confirmation I had was my card being charged is another thing. Do customers have to just hope and cross thier fingers when they order something online?

To current times... I was sick of receiving thier daily emails and deal alerts so for the past month or so I have been trying to unsubscribe. I have also emailed them twice. I am still receiving the messages and I am yet to recieve a reply from an actual person there. Shucks, they've for sure lost another customer. Hopefully these pricks will be one of the losers in the recession.

By: Wheelinanddeelin

Wheelinanddeelin — Fri, 29 May 2009 04:57:26 +0000

I have to agree with sentiments regarding Performance Bike- I bought a GT pro (carbon road bike) from them last summer and while I love the bike, that is equipped with good componentry, the only problem I have had with it are the pedals. They are the house brand "forte". The pedals or accompanying cleats have had a series of issues, at one point breaking in the middle of a climb- a painful experience.

When I took them in to the shop the 100% satisfaction guarantee was immediately understood to have a plethora of fine print to be read. In the Rockville store the manager was a plain ass, blaming everything on me and not replacing anything let alone giving any money back. I've been riding for a long time, the pedal issue was certainly not my fault. Regardless, I've e-mailed them but to no avail, three times to no avail. The pedals suck but i'm definitely not getting my money back.

Overall experience with the people has been mixed; the store in northern chicago is great, with some cool people. The rockville manager was a deuche. Regardless, the house brand stuff sucks and so do the deals offered from the shops. Boo performance.

By: Withheld for Privacy Issues

Withheld for Privacy Issues — Sun, 17 May 2009 16:57:29 +0000

Would like to know more about the DM you work with in Atlanta…We just lost a great Store Manager because of a DM in Portland. He has no people skills and is nothing more the a yes man. If he could see the big picture, he might know it’s the people that make your company great! Performance has a long way to go if they keep letting people like this run their stores.

By: Emil Sit

Emil Sit — Mon, 08 Sep 2008 13:33:46 +0000

Bing (and all), thanks for sharing your experiences. There’s obviously a steady undercurrent of unhappiness about Performance: this post gets an average of a hit per day. It’s a shame Performance doesn’t use this kind of feedback to improve their business. Unfortunately, I still get (and autofilter) their e-mail spams.